At Digital Pay LLC, we value our clients and stand behind the quality of our services. Your satisfaction is important to us, which is why we have created a clear and fair refund policy. Please read the following terms carefully before requesting a refund.
✅ 30-Day Refund Window
If you are not satisfied with our services, you may request a refund within 30 days of the service start date. This applies to all eligible services unless otherwise stated in your specific Service Agreement.
📌 Eligibility for Refunds
Refunds may be considered under the following conditions:
- The service was not delivered as described in the agreement.
- There was a technical or operational issue on our end that prevented successful service delivery.
- The request is made within the 30-day window from the start date.
🚫 Non-Refundable Situations
Refunds will not be issued in the following cases:
- Services have been fully delivered and accepted by the client.
- Work has been completed as per the agreed scope, and the dissatisfaction is due to a change of mind.
- Delay or disruption caused by the client (e.g., late provision of required information).
- Breach of our Terms and Conditions, misuse, or unlawful use of our platform.
💳 Refund Process
- Submit your refund request via email at digitalpay822@gmail.com.
- Provide your Service Agreement ID, payment details, and reason for requesting a refund.
- Our support team will review your request within 5–7 business days.
- If approved, refunds will be processed using the original payment method within 7–10 business days.
⚖️ Reference to Terms and Conditions
This Refund Policy is governed by our Terms and Conditions and should be read together with them. By using our services, you acknowledge that you have read and agreed to these policies.
📩 Contact Us
If you have any questions or need assistance with a refund request, feel free to contact us:
📧 Email: digitalpay822@gmail.com